Frequently Asked Questions

How does today sound? 🙂 As an @HOME customer, you can schedule a same day pick-up on our website until 11:30am.  We pickup and deliver within a 3 hour window (varies by zip code) which you’ll see when placing your order.

For your first order, place your items in any plastic bag and include a note with your name and phone number so we’ll know the bag belongs to you. You will receive a reusable PurpleTie bag with your first delivery to use for your future orders. Important: Please make sure to remove all personal belongings from the pockets of your clothes and close the bag securely.

The standard turnaround for your order is 1 business day. If a different delivery day better suits your schedule, simply select it on the delivery calendar, when scheduling your order.

There is no minimum order required for us to pick up and process your order. However, all orders that are less than $30 (including the standard $5.99 delivery fee) will be assessed an additional $4.99. Wash & Fold orders (bulk laundry, no ironing) are also subject to a 15lb minimum charge.

Only if you want to be. Actually, you have a couple of choices for each order:
1. Leave Outside – You leave your items for us next to your front door or any other spot that you choose to designate(in the bags we provide or your own) and we deliver them, back to you in the same spot, without ever disturbing your privacy.
2. Knock on Door – We get everything from you in person and deliver them back to you in person too. To prevent delays in getting your items back, if you are not home at the time of the delivery, we will go ahead and hang them on your door knob instead.

The most convenient way is to provide your Visa, MasterCard, Discover, or American Express number when you sign up for your first order. Each subsequent order will then be charged to that card upon delivery, and an itemized receipt will accompany your order.

You can easily specify your personal preferences by including a note in with your bag of items or by typing your request in the Special Instructions field of the order screen when you place your order online.

You can change or cancel an order by clicking on the “Change / Cancel Order” link on the order page. This will allow you to review, change, or cancel all of your current orders as available. Of course, a friendly PurpleTie Customer Service representative would also be happy to process your request. Feel free to call us TOLL FREE at 1-855-PURPLETIE anytime from 10:00am – 5:00pm, Monday through Friday.

We’ll provide you with a barcoded, parmanent bag with your first delivery. For your first order (or anytime) please use a plastic garbage bag, or any bag you have on hand and just include a piece of paper with your name and phone number on it.

Our guarantee is what you should expect from any service provider. If you are ever unhappy about any aspect of your PurpleTie experience, we will do whatever it takes to make you happy and keep your business–Period!

Yes, we do! In fact, we own and operate one of the most technologically advanced processing facilities in the world. Not only do we process your items in a 100% perc-free environment with a 6-point inspection process, but we have more technology than anyone to help us do it right! Every item you ever submit to us is tracked by garment specific barcodes that help us insure accuracy, reliability, accountability, and 100% on-time performance like no one else!

For immediate help, a courteous PurpleTie Customer Service representative is always happy to assist you TOLL FREE at 1-855-PURPLETIE anytime from 10:00am – 5:00pm, Monday through Friday. If you prefer, you may also email us at info@purpletie.com and we will respond within 24 hours…usually much quicker.

Metal hangers: we reuse all of the metal hangers that we can. If any are too out-of-shape to use again, they are recycled. Please send yours back into us with your next batch of clothes, and we’ll take it from there.

Garment covers: all of our packaging covers are 100% recyclable via your existing recycling program at home. If you’d like, you may also send them back into us with your next batch of clothes, and we will recycle them for you.