Frequently Asked Questions

Nope – We come to your company automatically on a predefined schedule, so you don’t need to go online to schedule your order. Simply drop off your order in your closest PurpleTie station, and you can rest assured that your order will be picked up per the schedule listed at that station.

Feel free to use your online account to update your personal information (billing, contact), and any ongoing cleaning instructions that you may have, like “medium starch” or “no creases”.

For your first order, place your items in any plastic bag and include a note with your name and phone number so we’ll know the bag belongs to you. You will receive a reusable PurpleTie bag with your first delivery to use for your future orders. Important: Please make sure to remove all personal belongings from the pockets of your clothes and close the bag securely.

Our service schedule varies from company to company. You will find the service schedule listed on your online registration.

You may also visit the PurpleTie station closest to you for details on our exact delivery schedule. There, you’ll find instructions and our pricelist posted on the closet. If you need help in finding your closest PurpleTie station, please call our Customer Service TOLL FREE at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.

There is no minimum order size for any of our services other than Wash & Fold (bulk laundry, no ironing). Wash & Fold orders must be at least 15 lbs, because we wash each individual Wash & Fold order in its own machine.

The most convenient way is to provide your Visa, MasterCard, Discover, or American Express number when registering online. We will bill your first order and subsequent orders to that credit card on the day that each order is delivered to you. Of course, we’ll include a detailed receipt with your order, so you’ll know exactly what is billed to your card.

If you prefer, we can also set up your account, including your credit card preference, over the phone. Please call our Customer Service TOLL FREE at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.

If you have a specific one-time order request, like an alteration that you’d like done, simply make note of it on a piece of paper and include it with your items.

If you have instructions that you’d like us to always follow for your orders (e.g. “no creases” or “always box men’s shirts”), you may note this in the Ongoing Order Instructions section of your online account.

If you have registered online, simply log in and go to the Account Information page, to update your contact info, billing details, building location, or Ongoing Order Instructions (optional).

Alternatively, to update anything on your account, or to change your billing information, you can either include a note in the bag with your next order, or you can call our Customer Service to make a change over the phone TOLL FREE at 1-855-PURPLETIE anytime between 10:00am and 5:00pm, Monday through Friday.

If you have used our service before, but you did not register online, please feel free to create an online account here, and we will be sure to link your online account with our existing records that we have for you. This way, you can conveniently go online to update your info, moving forward.

Our guarantee is what you should expect from any service provider. If you are ever unhappy about any aspect of your PurpleTie experience, we will do whatever it takes to make you happy and keep your business–Period! Our Customer Service representatives are here to help answer questions and to help you with any concerns.

Yes, we do! In fact, we own and operate one of the most technologically advanced processing facilities in the world. Not only do we process your items in a 100% perc-free environment with a 6-point inspection process, but we have more technology than anyone else in the biz to help us do it right! Every item you ever submit to us is tracked by garment specific barcodes that help us insure accuracy, reliability, accountability, and 100% on-time performance like no one else!

For immediate help, a courteous PurpleTie Customer Service representative is always happy to assist you TOLL FREE at 1-855-PURPLETIE anytime from 10:00am – 5:00pm, Monday through Friday. If you prefer, you may also email us at info@purpletie.com and we will respond within 24 hours…usually much quicker.

Metal hangers: we reuse all of the metal hangers that we can. If any are too out-of-shape to use again, they are recycled. Please send yours back into us with your next batch of clothes, and we’ll take it from there.

Garment covers: all of our packaging covers are 100% recyclable via your existing recycling program at home. If you’d like, you may also send them back into us with your next batch of clothes, and we will recycle them for you.

For your first order, please use any bag you have (e.g. gym bag, garbage bag), along with the printed Confirmation Page that you receive following your online registration. If you don’t have access to a printer, please include a completed order form from the PurpleTie station. We will then provide you with your free, personalized PurpleTie bag with your delivery.